Terms of Service
These terms govern your use of Files.Baby. We've made them as clear and fair as possible—no legal jargon, just straightforward language.
Last updated: January 1, 2025 • Effective: January 1, 2025
The Short Version
Your files are yours. We protect them. Use the service responsibly.
Key Terms Explained
The most important parts of our agreement, summarized clearly.
Your Content
You retain full ownership of all files you upload. We don't claim any rights to your content. You grant us a limited license to store, display, and transmit your files solely to provide the service.
Our Responsibilities
We commit to keeping your files secure, available, and accessible. We maintain 99.9% uptime SLA, implement enterprise-grade security, and provide responsive customer support.
Your Responsibilities
Keep your account credentials secure. You're responsible for all activity under your account and ensuring your use complies with applicable laws and our acceptable use policy.
Data Protection
We encrypt all data at rest and in transit. Our security practices are audited annually (SOC 2 Type II). See our Privacy Policy for full details on how we handle your data.
Acceptable Use Policy
To keep Files.Baby safe and reliable for everyone, please use the service responsibly. Here's what's allowed and what's not.
Violations & Enforcement
If we detect violations, we may take action to protect our users and service:
Plans & Billing
Clear, straightforward billing terms with no hidden fees.
- Basic sync
- Web access
- Mobile apps
- Everything in Free
- Priority support
- Advanced sharing
- Everything in Pro
- SSO & Admin
- Dedicated support
Subscription Billing
Paid plans are billed monthly or annually in advance. Prices are in USD unless otherwise stated.
Free Trial
New users get a 14-day free trial of Pro features. No credit card required to start.
Automatic Renewal
Subscriptions auto-renew unless canceled before the renewal date. You'll receive a reminder email.
Refund Policy
Cancel within 30 days of your first payment for a full refund. No refunds for partial months after that.
Price Changes
We'll notify you 30 days before any price increase. You can cancel if you don't accept the new price.
Taxes
Prices exclude taxes. You're responsible for applicable VAT, GST, or sales tax based on your location.
Service Availability
We work hard to keep Files.Baby fast, reliable, and always available. Here's what you can expect:
Service Changes
We continuously improve Files.Baby. When we make significant changes:
- 30 days notice for material changes
- Email notification to all affected users
- Option to export your data before changes
- Continued access to core functionality
Account Termination
You can cancel your account at any time from your account settings. Upon cancellation:
- You retain access until the end of your billing period
- Download your files before the account closes
- Files are deleted within 30 days of account closure
- Some data retained for legal compliance (billing records)
Dispute Resolution
We hope issues can be resolved informally. If not, here's the process:
Contact Support
Reach out and we'll try to resolve it
Escalation
Request review by our legal team
Mediation
Non-binding mediation if needed
Arbitration
Binding arbitration as a last resort
Governing Law
These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes will be resolved in the federal or state courts of San Francisco County, California.