Privacy Policy
At Files.Baby, we believe your data belongs to you. This policy explains exactly what we collect, why we collect it, and how we protect it.
Last updated: January 1, 2025 • Effective: January 1, 2025
Information We Collect
We collect only what's necessary to provide and improve our services. Here's a transparent breakdown of each category.
Account Information
- Name, email address, and password
- Profile photo and display preferences
- Billing address and payment method
- Organization name (for business accounts)
Your Content
- Files, folders, and documents you upload
- Comments and annotations
- Shared links and collaboration data
- Version history and file metadata
Usage Data
- Features accessed and actions taken
- Device type, browser, and OS
- IP address and general location
- Referral source and session duration
Communications
- Support tickets and chat history
- Email preferences and opt-outs
- Feedback and survey responses
- Marketing interaction history
How We Use Your Data
We use your information to provide, maintain, and improve Files.Baby. We are committed to using data responsibly and transparently.
Service Delivery
Store, sync, and share your files across devices
Security & Fraud Prevention
Protect your account and detect suspicious activity
Customer Support
Respond to inquiries and resolve issues
Product Improvement
Analyze usage patterns to enhance features
Legal Compliance
Meet regulatory and legal requirements
What We Never Do
When We Share Data
We only share your information in limited, specific circumstances.
Service Providers
Trusted partners who help us operate (payment processors, infrastructure providers). They are contractually bound to protect your data.
Legal Requirements
When required by law, such as in response to a valid subpoena, court order, or government request.
With Your Consent
When you explicitly authorize us to share data, such as with third-party integrations you enable.
Your Privacy Rights
You have full control over your data. These rights are available to all users, regardless of location (GDPR, CCPA, and beyond).
Access & Export
Download a copy of all your data at any time from account settings.
Rectification
Update or correct your personal information whenever needed.
Deletion
Request complete deletion of your account and associated data.
Restrict Processing
Limit how we use your data while still maintaining your account.
Data Portability
Transfer your data to another service in a standard format.
Object to Processing
Opt out of certain data processing activities including marketing.
How We Protect Your Data
Security isn't just a feature—it's the foundation of everything we build.
AES-256 Encryption
All data encrypted at rest and in transit
SOC 2 Type II
Audited security controls and processes
Global Data Centers
Redundant storage across multiple regions
Access Controls
Role-based permissions and audit logs
Data Retention
We retain your data only as long as necessary to provide our services or as required by law. When you delete your account:
- Files are permanently deleted within 30 days
- Account data is removed from active systems
- Backups are purged within 90 days
- Legal holds may extend retention if required
Retention Periods
International Data Transfers
We operate globally and may transfer your data to countries outside your region. When we do, we ensure appropriate safeguards are in place: